TERMS AND CONDITIONS OF USE

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), SASTRE CIFRE SL informs that it is the owner of the website https://www.miramarcollection.com. In accordance with the requirements of article 10 of the aforementioned Law, SASTRE CIFRE SL informs of the following data:

The owner of this website is SASTRE CIFRE SL, with CIF B07111917 and registered office at PASSEIG ANGLADA CAMARASSA 39 07470, PORT DE POLLENÇA (ILLES BALEARS), registered in the Mercantile Register, in volume 850, folio 123, sheet RM 2131 and 6th inscription. The e-mail address for contacting the company is: reservas@hotel-miramar.net.

USER AND RESPONSIBILITIES

Browsing, access and use of the website of SASTRE CIFRE SL confers the status of user, by which all the conditions of use established here are accepted, without prejudice to the application of the corresponding regulations of obligatory legal compliance, as applicable. The SASTRE CIFRE SL website provides a wide range of information, services and data. The user assumes responsibility for the correct use of the website. This responsibility extends to:

– The truthfulness and legality of the information provided by the user on the forms provided by SASTRE CIFRE SL for access to certain contents or services offered by the website.

– The use of the information, services and data offered by SASTRE CIFRE SL contrary to the provisions of these conditions, the Law, morality, good customs or public order, or which in any other way may infringe the rights of third parties or the operation of the website.

POLICY ON LINKS AND EXEMPTIONS FROM LIABILITY

SASTRE CIFRE SL is not responsible for the contents of the websites which the user may access through the links established on its website and declares that under no circumstances will it examine or exercise any type of control over the contents of other websites. Likewise, it does not guarantee the technical availability, accuracy, veracity, validity or legality of sites outside its property which may be accessed through the links. SASTRE CIFRE SL declares that it has adopted all the necessary measures to avoid any harm to users of its website that may derive from browsing its website. Consequently, SASTRE CIFRE SL accepts no responsibility, under any circumstances, for any possible damages that may be suffered by the user as a result of browsing the Internet.

INTERNET BOOKING SERVICES

Certain contents of the SASTRE CIFRE SL website contain the possibility of online booking. The use of these will require the obligatory reading and acceptance of the general booking conditions established for this purpose by SASTRE CIFRE SL.

DATA PROTECTION

In accordance with the provisions of the current Personal Data Protection Act (LOPD), SASTRE CIFRE SL with CIF B07111917 and registered office located at PASSEIG ANGLADA CAMARASA, 39 07470, PORT DE POLLENÇA, informs users of its website that the personal data collected by the company through the forms on its pages will be entered into an automated file under the responsibility of SASTRE CIFRE SL, in order to facilitate, speed up and fulfil the commitments established between both parties, by means of the forms on its website, will be included in an automated file under the responsibility of SASTRE CIFRE SL, with the aim of facilitating, speeding up and fulfilling the commitments established between both parties. In compliance with current legislation, SASTRE CIFRE SL informs you that the data will be kept for THE LEGALLY ESTABLISHED PERIOD. With this clause you are informed that your data will be communicated, if necessary, to: public administrations and all those entities with which communication is necessary in order to comply with the provision of the aforementioned service. Failure to provide the data to the aforementioned entities means that we will not be able to provide the service. We also inform you that you can contact the Data Protection Delegate of SASTRE CIFRE SL, by writing to the following e-mail address: dpo.cliente@conversia.es or by telephone: 902 877 192. SASTRE CIFRE SL informs that I will proceed to treat the data in a lawful, loyal, transparent, adequate, relevant, limited, accurate and updated way. That is why SASTRE CIFRE SL undertakes to take all reasonable measures to ensure that they are deleted or rectified without delay when they are inaccurate. You may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition/revocation, under the terms established by current data protection regulations, by sending your request to the postal address PASSEIG ANGLADA CAMARASSA 39 07470, PORT DE POLLENÇA (ILLES BALEARS) or by e-mail to RECEPCION@HOTEL-MIRAMAR.NET. You may contact the competent Control Authority to present the complaint that you consider appropriate.

MODIFICATIONS

SASTRE CIFRE SL reserves the right to make any changes it deems appropriate to the content of its website without prior notice. Both with regard to the contents of the website, and in the conditions of use of the same, or in the general contracting conditions. Said modifications may be made through its website by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications.

INTELLECTUAL AND INDUSTRIAL PROPERTY

SASTRE CIFRE SL itself or as assignee, is the owner of all intellectual and industrial property rights of its website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, combinations of colours, structure and design, selection of materials used, computer programs necessary for its operation, access and use, etc.), owned by SASTRE CIFRE SL. They are, therefore, works protected as intellectual property by the Spanish legal system, and both Spanish and Community regulations in this field, as well as international treaties relating to the matter and signed by Spain, are applicable to them. All rights reserved. Pursuant to the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, in any medium and by any technical means, are expressly prohibited without the authorisation of SASTRE CIFRE SL. The user undertakes to respect the Intellectual and Industrial Property rights owned by SASTRE CIFRE SL. You may view the elements of the portal and even print, copy and store them on the hard drive of your computer or on any other physical medium provided that it is solely and exclusively for your personal and private use. The user must refrain from deleting, altering, evading or manipulating any protection device or security system that may be installed on the pages of SASTRE CIFRE SL.

LEGAL ACTIONS, APPLICABLE LEGISLATION AND JURISDICTION

SASTRE CIFRE SL also reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and contents, or for the breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction in accordance with the regulations on jurisdiction and competence in this respect. SASTRE CIFRE SL is domiciled in ILLES BALEARS, Spain.

Opening hours: Check in hotel: 2 pm / Check out hotel: 12 pm

Pets are not allowed.

Accepted credit cards:
– VISA
– EURO / MASTERCARD
– AMERICAN EXPRESS
The hotel reserves the right to pre-authorise credit cards prior to arrival date.

GENERAL BOOKING CONDITIONS
These General Booking Conditions (hereinafter General Conditions) shall regulate the commercial relationship that arises between SASTRE CIFRE SL and the user or customer for the contracting made through the forms that SASTRE CIFRE SL makes available on its www.hotel-miramar.net. Booking through the websites of SASTRE CIFRE SL shall imply the express acceptance, by the customer or user of the pages, of these conditions, as well as the conditions of use established for the user’s browsing of the pages owned by SASTRE CIFRE SL.
These conditions shall be applicable without prejudice to the application of the legal regulations on the matter that may be applicable in each case. The General Conditions regulate the distance selling relationship between SASTRE CIFRE SL and the user or customer, in accordance with the legal stipulations, in particular, Law 7/1998, of 13 April, on General Conditions, Law 3/2014, of 27 March, which modifies the revised text of the General Law for the Defence of Consumers and Users, Organic Law 15/1999, of 13 December, on the Protection of Personal Data, Law 7/1996, of 15 January, on the Regulation of Retail Trade, and Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce. SASTRE CIFRE SL reserves the right to make any modifications it deems appropriate, without prior notice, in the General Conditions. Such modifications may be made, through its websites, by any legally admissible means and shall be binding for as long as they are published on the website and until they are validly modified by subsequent modifications. However, SASTRE CIFRE SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems appropriate, announcing them in due time and form. Information prior to booking SASTRE CIFRE SL informs that the booking procedure through its web pages is detailed in the corresponding section for the formalization of the booking. Likewise, SASTRE CIFRE SL informs that the user can access the conditions of use available on the same website.
By booking with SASTRE CIFRE SL through its website, the user or client expressly declares to know, understand and accept these conditions of use and the General Conditions. Likewise, the user declares to be of legal age and to have the necessary legal capacity to access the websites of SASTRE CIFRE SL and to contract through them. The user is responsible for treating the identity and password obtained when registering as a customer confidentially and responsibly, and may not transfer them to anyone else. Once the booking has been made, the user will see the booking confirmation on the screen, which can be printed as proof of the booking made. The booking confirmation and the booking receipt (printout made by the user) will not be valid as an invoice.

BOOKING OFFER AND PRICE REFERENCE
In compliance with current legislation and, in particular, with Law 34/2002 on information society services and electronic commerce, SASTRE CIFRE SL offers information on all possible reservations, their characteristics and prices in the corresponding section for formalizing the reservation. However, SASTRE CIFRE SL reserves the right to withdraw, replace or change the offers offered to its customers through its website, by simply changing their content. In this way, the products and/or services offered at any given time by the SASTRE CIFRE SL website shall be governed by the General Conditions in force in each case. Likewise, the company shall have the right to cease to offer, without prior notice and at any time, access to the aforementioned products and/or services.

OPERATION OF THE RESERVATION OF ACCOMMODATION
Price indication
Each possible reservation offered will indicate its price and whether it includes VAT or any other applicable tax. The prices indicated on the screen will be those in force at any given time, unless there is a typographical error. When the price is different for the aforementioned reason, SASTRE CIFRE SL will inform the customer, via e-mail, before proceeding to charge the reservation.

AVAILABILITY
The availability of the offers provided by SASTRE CIFRE SL through its website may vary depending on customer demand. Although SASTRE CIFRE SL updates its database periodically, the reservation requested by the customer may be full at that time. In this case, SASTRE CIFRE SL will send an e-mail to the customer informing him/her of the impossibility of the availability of the offer.

PAYMENT METHODS
SASTRE CIFRE SL requests the details of a credit card, the holder of the reservation, in order to guarantee the effectiveness of the reservation. We remind you that the establishment will charge your credit card when you make this reservation. The establishment reserves the right to check the validity of the credit card before the arrival of the client. The invoice corresponding to the reservation will be paid directly at the establishment, either in cash, by credit card or by any other method accepted by the establishment.

CANCELLATION OF THE RESERVATION
– Cancellation up to 30 days before the arrival date: 100% of the deposit is returned.
– Cancellation between 29 days of the arrival date and the arrival date itself: the deposit will NOT be returned.

ECOTAX
The sustainable tourism tax came into force in the Balearic Islands on July 1st, 2016. Its purpose is to compensate for the ecological footprint that tourism leaves on the islands, as well as for the improvement of the tourist destination.
The amounts are:
4 star hotels: 3 euros + VAT per person per day.
– There is a bonus of 75% of the total tax from November 1st to April 30th.
– There is a 50% discount from the ninth and following days. Only for stays of more than 8 days in the same establishment.
– Children under 16 years of age are exempt from paying the ecotax.

CANCELLATION / MODIFICATION OF THE AIRPORT SHUTTLE
After 24 hours prior to the service, 100% of the costs will be charged in the event of cancellation (except in cases of force majeure, illness, always with a medical certificate).

OPERATION OF THE GREEN FEES RESERVATION FOR GOLF PRACTICE
General Conditions:
On the day of play, players must present a Hotel voucher at the reception of the Alcanada Golf Club.
All reservations and cancellations must be made by e-mail: info@golf-alcanada.com or by fax: +34 – 971 89 75 78. Aucanada SA will confirm the reservation or cancellation by the same means. Clients have to present themselves with a valid voucher at the club.

Cancellation of booking
Groups of less than 7 players: Cancellations are accepted up to 48 hours before the booked departure free of charge. From 48 hours before departure, 50% of the total amount will be charged. Cancellations less than 24 hours before departure or in case of “no show”, 100% of the green fees will be charged. Groups between 8 and 12 players: 14 days before the booked day, cancellations are accepted free of charge. Between 14 days before departure and 24 hours before, 50% of the total amount of the reservation will be charged. In case of cancellations with less than 24 hours notice or in case of “no show” Aucanada SA will charge 100% of the total green fees. Groups larger than 12 players: Please contact the Director of Aucanada SA for further details regarding the cancellation policy. All players must hold a valid handicap card or certificate (33 for men/ 35 for women) which must be presented at the reception of the Alcanada Golf Club and must comply with the rules and etiquette of the Royal and Ancient Golf Club of St. Andrews and the Royal Spanish Golf Federation as well as the local rules of the Alcanada Golf Club. Players who during their round of golf have to be advised that their game is below the standard required on our course, in the opinion of the Director of Golf, may be asked to leave the course and the TT.OO. will waive in this case the right to claim any refund. Players must pass through reception 30 minutes before their tee time and must be ready on tee 1 at least 10 minutes before their tee time. The Alcanada Golf Club reserves the right to add players up to a maximum of 4 players per tee time. The playing time for a 4-person tee time for 18 holes is 4.5 hours.

DATA PROTECTION
In accordance with the provisions of Organic Law 15/1999 on the Protection of Personal Data, SASTRE CIFRE SL informs users of its websites that the personal data collected by the company through the forms on its pages will be included in a file under the responsibility of SASTRE CIFRE SL, in order to facilitate, expedite and fulfil the commitments established between the two parties. Likewise, SASTRE CIFRE SL informs of the possibility of exercising the rights of access, rectification, cancellation and opposition by writing to the address PASSEIG ANGLADA CAMARASSA 39 07470, PORT DE POLLENÇA (ILLES BALEARS). As long as you do not tell us otherwise, we will understand that your data has not been modified, that you agree to notify us of any change and that we have your consent to answer as many queries as you deem appropriate and to send you the information requested.

APPLICABLE LEGISLATION AND JURISDICTION
Likewise, SASTRE CIFRE SL reserves the right to bring any civil or criminal action it deems appropriate for the improper use of its website and contents or for any breach of these conditions. The relationship between the user and the provider shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or go to ordinary jurisdiction in accordance with the regulations on jurisdiction and competence in this respect. SASTRE CIFRE SL is domiciled in ILLES BALEARS, Spain.